Japanese Brand YM-028 Designer Classical Texture Eyeglasses Frames Delicate Men Round Acetate Eyewear Women Glasses
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
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Customer Reivew:
The GlassesUSA Warranty Trap: How My $189 Glasses Became a $130 Joke! 😡💸
Let me share a truly terrible online shopping experience with GlassesUSA, hoping it serves as a cautionary tale. I purchased glasses with an added warranty, expecting a straightforward replacement if needed. Instead, I've found this place to be the worst. Each time I've needed a lens replacement or had a frame break, I'm told my choice of frame is out of stock, forcing me into a store credit plus a small percentage, which inevitably leads to a cheaper and lighter pair than my original. I'm so tired of dealing with this crap from GlassesUSA, especially with an additional $30 deductible each time. My order value has decreased from $189 to around $130, feeling like a total joke and robbery. This frustrating cycle compelled me to reach out to customer service, desperately seeking a resolution, and ultimately to leave this review.
Customer: I'm calling about order #XYZ. My frames broke, and I'm trying to get a replacement under warranty, but this whole process has been an absolute nightmare. CS Rep: I understand you're frustrated, and I sincerely apologize for the difficulty you've experienced with your warranty replacement. Let me pull up your order details right away. Customer: Every single time I try to replace them, you tell me the frames are out of stock! Then I get stuck with a store credit that doesn't even cover the original value, and I end up with a cheaper pair, plus I have to pay a $30 deductible! My order value has dropped from $189 to $130. It feels like I'm being robbed. CS Rep: I completely understand your concern about the decreasing value and the repeated out-of-stock issues, along with the deductible. That's certainly not the experience we want for our customers. We do aim to replace with an equivalent product. Let me check the current inventory for your original frame style again, or find a truly comparable alternative at no additional cost for this specific replacement. Customer: I just want a fair replacement for what I originally bought, not to keep losing money and getting worse glasses. Can you actually guarantee a suitable replacement this time without all this hassle, and no extra deductible? CS Rep: I hear you, and I will personally ensure you receive a satisfactory replacement today. If your original frame is truly unavailable, I will guide you through selecting a comparable frame of equal value that meets your needs, and we will absolutely waive the deductible for this instance.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap and to highlight the issues with their warranty and replacement process.
From Rip-Off to Revelation: Mozaer.com Restored My Faith in Online Glasses! ✨😍
After countless compliments on my new eyewear, I simply had to share my secret! The comfort and sophisticated look of these frames have truly elevated my everyday style. If you're looking to add a touch of timeless elegance and unparalleled quality to your own look, you absolutely need to check out these Designer Round Acetate Eyeglasses. Trust me, they're a game-changer! I recently had an absolutely terrible online shopping experience for glasses. I purchased a pair with an added warranty, expecting a straightforward replacement if anything happened. Instead, every time I needed a lens replacement or frame repair, I was told my chosen frame was out of stock 😤. I'd then be forced into store credit for a lower value, ending up with cheaper, lighter glasses, plus a $30 deductible each time! My order value plummeted from $189 to $130, feeling like a total rip-off and a joke 😭. It was incredibly frustrating and left me feeling completely robbed.
After such a disappointing ordeal, I was extremely hesitant to order glasses online again. But I desperately needed a reliable place with genuine customer service and fair practices 🤔. That's when I decided to give Mozaer.com a try, hoping for a completely different experience.
And what a difference it was! I'm so glad I did. My experience with Mozaer.com has been wonderful ✨. As one customer aptly put it, "I had a great experience with a representative from Mozaer.com. They were extremely helpful and ensured my glasses were perfect. They have great prices! I definitely recommend them; I will be back for my sunglasses and my other prescription glasses!" This resonates so much with my own experience. The quality of their Japanese Brand YM-028 frames is outstanding, far exceeding my previous purchase. The ordering process was smooth, their prices are fantastic, and the customer service is genuinely supportive and helpful. I even found a fantastic pair of reading glasses on their site! They truly offer great value without any hidden fees or frustrating replacement policies. Mozaer.com has restored my faith in online eyewear shopping! 😃
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