Plastic Frame Glasses Full Rim Eyewear New Arrival Anti-Blue Ray Women Style Optical Spectacles Selling
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
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Customer Reivew:
⚠️ A Customer Service Nightmare: Ignored, Lied To, and Then a Bizarre 'System Error'
I'm writing this to warn others about the absolutely nightmarish experience I had. After weeks of being ignored and given excuse after excuse, I can only conclude that this was the worst customer service ever. They claimed to have shipped out my order and that it would be delivered in 10 business days. I never got any updates on my order, they never answered my emails and the live chat reps always gave me the run around. I finally asked for a refund and they did but continued to send me emails about the order as if it had been delivered! This final, bizarre email is what prompted me to get on the phone with them one last time, leading to this unbelievable conversation.
Customer: I need someone to explain why I received an email saying my order was delivered when I fought for weeks to get a refund for it because it never even shipped.
CS Rep: I'm very sorry for the confusion and frustration this has caused. Can you please provide me with your order number so I can look into this immediately?
Customer: It's order #54321. I have the refund, but now you're claiming it was delivered. Are you just marking orders as delivered for your stats after making customers beg for their money back?
CS Rep: Thank you. I see your order and the processed refund. I sincerely apologize; the delivery notification was a system error and should not have been sent after the cancellation. There's no excuse for the poor communication you experienced.
Customer: A "system error." That's what you're going with after weeks of ghosting my emails and your chat reps giving me nothing. This whole process has been a joke.
CS Rep: I understand completely. Your frustration is justified. I have confirmed your order is canceled and have personally removed you from any further automated emails regarding it. I am truly sorry for this entire ordeal.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
From a Complete Nightmare to a Five-Star Dream: This Website Restored My Faith 🙏
It's amazing how much of a difference the right pair can make, not just for comfort but for style too. After searching for the perfect combination of fashion and function, I finally discovered these Stylish Anti-Blue Light Glasses for Women. They've been a total game-changer for my long hours in front of the screen, eliminating eye strain while keeping me looking chic. If you've been on the hunt for eyewear that protects your eyes without compromising on style, you have to see these for yourself. My last attempt at buying glasses online was an absolute nightmare. 😤 I'm talking about the worst customer service ever. They claimed my order had shipped, ignored my emails for weeks, and the live chat was useless. After I finally fought for and received a refund, they had the nerve to send an email saying the non-existent order had been delivered! It was a bizarre and frustrating ordeal that made me swear off buying eyewear online for good. 😭
However, my favorite frames recently broke, and I was desperate. A friend, who had heard my horror story, recommended I give it one last shot with Mozaer.com, promising it would be different. I was extremely skeptical, but I decided to take a chance. 🤔
I’m so glad I did! My experience was so positive it reminded me of this review I saw: "I am leaving a five star review in accordance with the ease of ordering and the virtual help i received online from Nicole, when I had a question. So far so good. I have ordered before and was very pleased with my glasses and I’m sure I will be again."
That review perfectly sums up my feelings. The website was so easy to navigate, and the whole process was seamless. The quality of the glasses is top-notch, especially for the price. I was specifically looking for stylish reading eye glasses for women, and their selection was fantastic. Mozaer.com has completely restored my faith in online eyewear shopping. They’ve definitely earned a new loyal customer! 😃✨
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